Privacy Policy

Privacy Policy

Vega Global FZE ("Company," "We," "Our," or "Us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website www.vegaglobalfze.ae (the "Website"). By using the Website, you agree to the collection and use of information in accordance with this Privacy Policy. If you do not agree with any part of this policy, please do not use our Website.

1. Information We Collect

We collect various types of information to provide and improve our services to you:

Personal Information

  • Contact Information: such as your name, email address, phone number, and mailing address.

Non-Personal Information

  • Usage Data: information about how you access and use our Website, such as your IP address, browser type, operating system, pages viewed, and the date and time of your visit.
  • Device Information: details about the device you use to access our Website, including hardware model, operating system, and device identifiers.

2. How Information Is Collected

We collect information in various ways, including:

Non-Personal Information

  • Directly from you: when you provide information to us by filling out forms or contacting us.
  • Automatically: as you navigate through the Website, we automatically collect certain usage data using technologies such as cookies, server logs, and web beacons.
  • From third parties: when you interact with us through social media or other third-party platforms, those platforms may share certain information about you with us.

3. Why We Collect Information and How It Will Be Used

We use the information we collect for several purposes, including:

  • To Provide and Maintain Our Services: to process transactions and provide customer support.
  • To Improve Our Website: by analysing usage data to understand how our Website is being used and to improve the user experience.
  • To Communicate With You: to send you updates, promotional materials, and other information related to our services.
  • To Ensure Security: to monitor and verify your identity, prevent fraudulent activity, and enhance the security of our Website.
  • To Comply With Legal Obligations: to comply with applicable laws, regulations, and legal processes.

4. Security of Data

We prioritise the security of your data and implement various measures to protect it. Our Website uses Secure Socket Layer (SSL) encryption to ensure that sensitive information transmitted over the internet is protected from unauthorised access. We also employ industry-standard security protocols and technologies to protect your data from unauthorised access, disclosure, alteration, or destruction.

5. Data Storage Practices

We recognise our responsibility to protect your data and are committed to maintaining robust data storage and security practices:

  • Data Minimisation: We only collect and store data that is necessary for the purposes outlined in this Privacy Policy.
  • Restricted Access: Access to personal data is limited to authorised personnel who require it to perform their job duties. We conduct regular security audits to ensure compliance with our data protection policies.
  • Organisational Measures: We maintain and regularly review organisational measures to prevent data breaches, including staff training, data handling procedures, and incident response plans.
  • Data Retention: We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected and to comply with legal, regulatory, or administrative requirements.

6. Security of Data

We may, at times, transfer your data internationally. We may do so for secure storage, or as part of a transfer to trusted third parties we rely on to assist with service delivery. By providing us your data, you are consenting to this potential transfer.

7. Your Privacy Rights

Depending on your location, you may have certain rights regarding your personal data, including the right to:

  • Access, correct, or delete your personal data.
  • Object to or restrict the processing of your personal data.
  • Request data portability.
  • Withdraw consent where processing is based on consent.
  • Lodge a complaint with a supervisory authority.

If you wish to exercise any of these rights, please contact us using the contact information provided below.

8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information.

9. Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us at:

Vega Global FZE

Address: Floor no. 04, Premises - FZH 477-478 SRT, Sheikh Rashid Tower, Dubai, UAE

Email: info@vegaglobalfze.ae

Thank you for trusting Vega Global FZE with your information. Your privacy is important to us.